Research Publications
Over the last decade, Dr. Shashank Shah has keenly studied the areas of Stakeholder Management, Corporate Responsibility and Governance, Business Ethics, Values-Based Leadership, Integral Education, and Humanised Healthcare. His work primarily focuses on studying Stakeholder Management in three distinct canvases.
Firm Level : The firm-level study involved analysing strategies and practices in leading Indian and multinational companies from diverse industry backgrounds including banking, energy, infrastructure, consumer packaged goods, automobile, IT and IT-enabled services, hospitality, and the manufacturing sector. Some of the leading companies where he has interacted with the top leadership include: HDFC Bank, Hindustan Unilever, Larsen & Toubro Construction, TVS Motor Company, Bharat Petroleum Corporation, Wipro, Tractor and Farm Equipment (TAFE), Cadbury’s India, Excel Industries, Asian Paints, Reliance Industries, Ashok Leyland, among many others.
Group Level : The group-level study focused on India’s largest conglomerate – The Tata Group with a century-long history and heritage. The study involved interactions on Stakeholder Management strategies and practices with the senior and functional leadership at Tata Sons, Tata Chemicals, Tata Motors, Tata Power, Tata Global Beverages, Tata Industries, Tata Services, Tata Capital, Tata Consultancy Services, Tata Interactive Systems, Tata Steel, Taj Group of Hotels, Titan, Trent, TCCI and TQMS.
Industry Level : The industry-level study focused on the Indian banking and financial services sector, the one that fuels the engine of India’s growth story. This involved interactions with senior bankers and industry captains across private, public and foreign banks and financial services companies in India. Some of these include:
Private Sector Banks: ICICI Bank, HDFC Bank, Axis Bank, Kotak Mahindra Bank, Yes Bank
Foreign Banks: RBS, UBS, Deutsche, Barclays India, Citibank India, Rabobank, State Bank of Mauritius
Public Sector Banks: Bank of Baroda, Bank of India, Central Bank of India, Union Bank, Vijaya Bank, Exim Bank
Financial Services: Aditya Birla Financial Services, Tata Capital, L&T Mutual Funds (Formerly Fidelity Investments), DSP Meryll Lynch, JM Financials, Birla Sunlife AMC, Future Capital, JP Morgan Chase & Co.
Across these three levels, he has personally interviewed over 200 industry captains, senior executives, heads of companies and subject experts across reputed national and multinational corporations in India. He also interacted with senior regulators at the Reserve Bank of India including Executive Directors and Deputy Governors.
To gain an international perspective on the subject, he has interacted with top academics from USA including the Harvard Business School, Harvard Kennedy School, MIT Sloan Business School, Boston University, New York University’s Stern School of Business, University of Virginia's Darden School of Business; from Europe including INSEAD (France) and Copenhagen Business School (Denmark); and experts from the Federal Reserve Bank of New York, and the United Nations. He has built a veritable knowledge base of insights in the field of Stakeholder Management Strategy, Corporate Responsibility, and Values-Centered Leadership of a collective corporate experience of 4,000 human years.
Besides, he has gathered and analysed primary data from over 400 Indian and multinational corporations on issues connected with Stakeholder Management – policy, strategy and impact. These include major stakeholders such as customers, employees, shareholders/providers of capital, supply chain partners, society and local community, government/regulatory authorities and natural environment. His primary interest lies in studying and creating win-win strategies and solutions mutually beneficial to the corporation and its multiple stakeholders.
He is in the process of publishing a series of books that present interesting insights and practical applications synthesised from a dozen years of research in this field. Given below is a select list of his research publications over the last dozen years. By clicking on certain titles, full text of the article can be accessed. The articles are enumerated in order of recency.
RESEARCH PAPERS AND CASE STUDIES IN PEER-REVIEWED JOURNALS: NATIONAL AND INTERNATIONAL
Shah, Shashank and Brown, Daniel, “Financial and Temporal Trade-offs in the Firm-Customer Relationship”, Organization Science (Forthcoming), 2021.
Shah, Shashank and Brown, Daniel, “A Descriptive Model of Firm-Customer Responsibility”, Journal of Marketing (Forthcoming), 2021.
Shah, Shashank, “Rural Outreach”, Indian Management, All India Management Association (AIMA) Publication,Vol. 59, Issue 10, November 2020, pp. 35-42.
Shah, Shashank, “Book Review of ‘India Moving: A History of Migration’ by Chinmay Tumbe”, Harvard Business History Review, Cambridge University Press, Volume 94, Issue 2, Summer 2020.
Shah, Shashank, “Stealing the show: Glamourising steel, redefining the industry, delighting theconsumer”, Indian Management, All India Management Association (AIMA) Publication,Vol. 59, Issue 4, May 2020, pp. 28-37.
“Integrating Stakeholders’ Welfare and Corporate Success: In an Indian Family-Owned Organization”, Journal of Values-Based Leadership, Volume 9, Issue II, 2016, pp. 38-53.
“Banking Industry and the Future”, Journal of Values-Based Leadership, Volume 9, Issue I, 2016, pp. 68-84.
“A structured approach to managing stakeholders in lean Six Sigma projects”, Quality Progress, American Society for Quality, February 2016, pp. 45-49.
“Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study”, Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol. 20 (2), October 2014, pp. 129-151.
“Corporate Social Responsibility: A Way of Life at the Tata Group”, Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol. 20 (1), April 2014, pp. 59-74.
“Stakeholders Management in the Indian Construction Industry: Insights into the Approach at Larsen & Toubro Construction Division”, Journal of Values-Based Leadership, Vol. 7, Issue 1, 2014, pp. 41-58.
“Hindustan Unilever Limited: Meeting Employee Expectations”, Richard Ivey School of Business - Case Study Series (University of Western Ontario, Canada) in collaboration with the Indian School of Business (ISB), Hyderabad, 2013, Product No. 9B13C036.
“Human Resource Management in the Changing Business Environment of the Indian Construction Industry: A Case Study”, Emerging Market Case Study Series, Emerald Publishers, United Kingdom, Vol. 3, No.6, 2013, pp.1-17.
“Business and Corporate Stakeholders Management: Interactions with an eminent expert from the Indian Banking and Finance Industry”, Journal of Values-Based Leadership, Vol. V, Issue I, 2012, pp. 27-36.
“Proposing a Welfare Framework for the Society and Local Community: A Mixed Method Study”, Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol. 18 (1), 2012, pp. 53-71.
“Endeavouring Towards Customer Satisfaction: A Case Study of TVS Motor Company Ltd.”, Asia Pacific Marketing Review, Vol. 1, No.1, 2012, pp. 113-119.
“Suppliers to Dealers: Stakeholders Management at TVS Motor Company Ltd.”, IUP Journal of Supply Chain Management, Vol. VIII, No.1, 2011, pp.59-68.
“Insights into Governance at Wipro Ltd.: A Case Study”, IUP Journal of Corporate Governance, Vol. X, No. 4, October 2011, pp. 60-73.
“Corporate Governance in a Family-Owned Corporate Organisation in India – A Case Study of TVS Motor Company Ltd.”, South Asian Journal of Management, Vol. 18 (3), 2011, pp. 150-172.
“The Needs of the Stakeholders are the Seeds of Growth for the Organisation : Vignettes of Wisdom from G. Narayana ”, Journal of Values-based Leadership, Vol. IV, Issue II, 2011, pp. 47-58.
“Corporate Social Responsibility at Wipro Ltd.: A Case Study”, Prabandhan – Indian Journal of Management, 2011, Vol.4, No.8, pp.3-10.
“Social and Environmental Responsibility – Case Study of Hindustan Unilever Ltd.”, Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol.17, No.1, 2011, pp. 23-42.
“Making 10 million families in India self-sufficient : Corporate Social Responsibility at HDFC Bank Ltd.”, Dimensions, 2011, Vol.2 No.1, pp. 22-25.
“Corporate Stakeholders Management – A Case Study of Dun & Bradstreet TransUnion Analytic and Decision Services Pvt. Ltd.”, Great Lakes Herald, International Journal of the Yale-Great Lakes Centre of Management Research, Vol. 5, Issue 1, 2011, pp. 13-27.
“Corporate Stakeholders Management: Approaches & Models – Empirical Analysis”, IPE Journal of Indian Management, Journal of Institute of Public Enterprise, Hyderabad, Vol.1, No.1, 2011, pp.99-120.
“Corporate Stakeholders Management – An Empirical Study of Organisational Decision Making Criteria”, International Journal of Indian Culture and Business Management, Vol.4 No.1, 2011, pp. 218-239.
“Corporate Social Responsibility in Indian Public Sector Organisations – A Case Study of Bharat Petroleum Corporation Ltd.” Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol.16, No.2, 2011, pp. 143-156.
“Customer Relationship Management at Wipro Infotech: A Case Study”, Metamorphosis, Indian Institute of Management Lucknow, Vol. 10 (1), 2011, pp. 42-55.
“Natural Environment Management at Larsen & Toubro’s ECC Division – A Case Study”, Asia Pacific Journal of Management Research and Innovation, Sage Publications, 2010, Vol. VI No. 1, pp. 115-121.
“Relevance of Dharma in Corporate Governance”, The Bombay Chartered Accountancy Journal, Vol. 42B Part 1, October 2010, pp. 15-17.
“Employee and Labour Welfare at the Tata Group Companies: A Case Study”, Management and Labour Studies, Sage Publications, Xavier’s Labour Research Institute (XLRI) Jamshedpur, 2010, Issue, Vol.35, No.3, pp. 311-336.
“Employee Welfare Management at Bharat Petroleum Corporation Ltd. – A Case Study”, Journal of Institute of Public Enterprise, Vol.33, 2010, pp. 105-123.
“Corporate Social Responsibility is the function of the CEO – Face to Face with Dr. Venu Srinivasan”, Journal of Values-Based Leadership, USA, Vol. 3, Issue 2, 2010, pp. 33-42.
“Employee Management At HDFC Bank – A Case Study”, Drishtikon – A Management Journal, Symbiosis Center for Management and Human Resource Development, Vol.1, No.2, 2010, pp. 135-144.
“No business is complete without sensitivity to society and environment: A candid interaction with Cadbury’s Chairman”, Metamorphosis, Indian Institute of Management, Lucknow, Vol. 9, Issue No. 2, 2010, pp. 91-98.
“Corporate Stakeholders Management: Approaches & Models – A Review”, South Asian Journal of Management Research, 2010, Vol.2 No.1, pp.46-58.
“Stakeholders Management in Public Sector Organisations – A Case Study of BHEL”, Asia Pacific Journal of Management Research and Innovation, Sage Publications, Vol.5, No.4, 2009, pp. 70-85.
“Steel Authority of India Ltd. – A Stakeholders Management Perspective”, Journal of Contemporary Research in Management, 2009, Vol.4 (4), pp. 97-121.
“Corporate Stakeholder Management and Analysis Tools: A Review”, IUP Journal of Business Strategy, Vol. IV (4), pp. 7-21.
“Corporate Stakeholder Management: Western & Indian Perspectives – An Overview”, Journal of Human Values, Sage Publications, Indian Institute of Management Calcutta, Vol. 14(1), pp. 73-93.
“Shareholder vs. Stakeholder view of the Firm – A Review”, Paradigm, Journal of the Institute of Management and Technology (IMT), 2007, Vol. XI (2), pp. 67-76.
“Definitions, Identification and Classification of Stakeholders – Literature Review”, IUP Journal of Management Research, 2006, Vol. V (8), pp. 72-87.
“Employee Assistance Programmes and their Implications – An Organisation Development Perspective”, IUP Journal of Organizational Behaviour, 2006 Vol. V, No. 3, pp. 7-16.
“Corporate Social Responsibility – Practices in India”, GITAM Journal of Management, 2005, Vol.3, No.1, pp. 99-113.
“Corporate Governance – Corporate Social Responsibility: Interface”, SCMS Journal of Indian Management, 2004, Vol. 1 (4), pp. 52-63.
“A Descriptive Model of Firm-Customer Responsibility”, Journal of Marketing (R&R), 201-17.
CONFERENCES : NATIONAL AND INTERNATIONAL
“Stakeholders Management in Corporate Organisations: An Empirical Study on Framework Development and Implementation in India”, Third Annual International Conference on CSR and Corporate Governance jointly organised by the Japan Forum of Business and Society
(JFBS), the Humboldt-University Berlin International CSR Conferences (HU CSR) and the Japanese-German Center Berlin (JDZB), at Tokyo,
Japan, September 19-20, 2013.
“Approaches to Corporate Social Responsibility in India: Reflections and Recommendations”, ICSSR Conference on New CSR Dynamics? Institutions and systems in a more challenging era at Nottingham University Business School, Malaysia, August 19-20, 2013.
“Natural Environmental Responsibility: A Mixed-Method Study in Corporate India”, 12th International Conference on Corporate Social Responsibility jointly conducted by Universidade Federal Fluminense, Brazil and the Social Responsibility Research Network at Rio de
Janeiro, June 20-22, 2013.
“Integrating CSR with Corporate Performance: An Implementation Framework”, 12th International Conference on Corporate Social Responsibility jointly conducted by Universidade Federal Fluminense, Brazil and the Social Responsibility Research Network at Rio de
Janeiro, June 20-22, 2013.
“Customer-focussed Innovation Culture at the Tata Group Companies: A Mixed-Method Approach”, Presented at the 4th International Multidisciplinary Conference organised by the International Journal of Arts and Sciences at Harvard University, May 26-30, 2013.
“Corporate Stakeholders Management in Family-Owned Corporate Organisations: A Case Study of TVS Motor Company Ltd.”, Presented at the ‘Fourth Asian Invitational Conference on Family Business’, at the Indian School of Business, Hyderabad, February 1, 2013.
“A Customer Welfare Framework for Indian Corporate Organisations: A Mixed Method Study”, Presented at the International Research Conference on Management, Banking and Finance on the theme Managing Business in Turbulent Times, organised by the Jamnalal Bajaj
Institute of Management Studies at The Oberoi, Mumbai, March 5-6, 2012.
“Measuring Stakeholder Welfare in Indian Corporate Organisations: An Empirical Study”, Presented at EABIS 2011 Colloquium on A New Era Of Development: The Changing Role & Responsibilities of Business in Developing Countries at INSEAD France, October 27-28, 2011.
“Executive Perceptions on Shareholder Welfare: An Empirical Study in Corporate India”, Presented at the International Conference on Corporate Governance in Asia, Jointly organised by ONGC Subir Raha Chair on Corporate Governance Institute of Public Enterprise,
Hyderabad and Universiti Tun Abdul Razak, Kuala Lumpur at Hyderabad, November 27-28, 2011.
“Proposing an Employee Welfare Framework for Corporate Organisations in India: A Mixed Method Study”, Presented at the International Conference on Integrating Spirituality and Organisational Leadership by Faculty of Management Studies, Delhi University, and Indian
Institute of Technology, Roorkee at Gurukula Kangri Vishwavidylaya, Haridwar, February 1-5, 2011.
“Integrating Spirituality into the Leadership, Teaching and Research of a University: A Case study of Sri Sathya Sai Institute of Higher Learning”, Presented at the International Conference on Integrating Spirituality and Organisational Leadership by Faculty of Management
Studies, Delhi University and Indian Institute of Technology, Roorkee at Gurukula Kangri Vishwavidylaya, Haridwar, February 1-5, 2011.
“Corporate Social Responsibility – An Overview of the Society and Local Community as a Vital Business Stakeholder”, Presented at the International Conference on Asia: The Engine for Development and Growth of World Economy, Organised by HK Institute of Management
Studies, Mumbai, Oriental Institute of Management, Mumbai and Universiti Utara Malaysia, March 4-6, 2010.
“Environment Welfare – Organisational Initiatives”, Presented at the Third Global Emotional Intelligence Leadership Forum at The Tata Institute of Social Sciences, Mumbai, March 5-6, 2010.
“Corporate Strategies In A Downturn”, Presented at the National Conference on Global Competition and Competitiveness of Indian Corporate, Organised by the Indian Institute of Management, Kozhikode (IIMK) in association with India Institute of Management,
Lucknow (IIML) at IIMK Campus, May 21-23, 2009.
“Corporate Stakeholders Management Framework: A FMCG Company Case Study”, Presented at the International Research Workshop on Spiritual and Ethical Foundations of Organizational Development, Organised Faculty of Management Studies, University of Delhi in
collaboration with the School of Global Leadership & Entrepreneurship Regents University, USA and Department of Management Studies,
University of Pondicherry, held at Pondicherry, February 5-7, 2009.
“Corporate Stakeholders Management: Decision Making Criteria and Intra Organisational Homogeneity – An Empirical Study”, Presented at the 2nd International Conference on Integrating Spirituality and Organizational Leadership, Organised Faculty of Management Studies,
University of Delhi in collaboration with the School of Global Leadership & Entrepreneurship Regents University, USA; Department of
Management Studies, University of Pondicherry; and the Infinity Foundation, USA; at Pondicherry, February 9-12, 2009.
“Corporate Stakeholders Management in India: An Empirical Study”, Presented at the Doctoral Competition of the Association of Indian Management Scholars International’s 6th International Conference on Modern and Ancient Management: Directions for the Future of
Management Thought, at Indian Business Academy, Greater Noida, December 28-30, 2008.
“Corporate Stakeholders Management: A Framework”, Presented at the Doctoral Competition of the Association of Indian Management Scholars International’s 6th International Conference on Modern and Ancient Management: Directions for the Future of Management
Thought, at the Indian Business Academy, Greater Noida, December 28-30, 2008.
“Corporate Stakeholder Management – Development of a framework”, European Academy for Business in Society (EABIS) 5th International Colloquium on Corporate Sustainability, Strategic Management and Stakeholder View of the Firm at Milan, Italy, September 11-12, 2006.
CHAPTERS IN BOOKS
“Corporate Strategies in a Downturn”, Competitive Advantage through Globalisation, Macmillan Advanced Research Series, Edited by P.R. Bhat, pp. 35-52, Macmillan Publishers India, 2012.
“Executive Perceptions on Shareholder Welfare: An Empirical Study in Corporate India”, Corporate Governance in Asia, Edited by R.K. Mishra et al., pp. 176-202, Allied Publishers Pvt. Ltd., 2011.
“Corporate Governance at HDFC Bank Ltd.: A Study of Best Practices with respect to Shareholders and Government”, Corporate Governance in the Banking Sector, pp. 226-245, Macmillan Publishers: Advanced Research Series, 2011.
“Environment Welfare – Organisational Initiatives”, Emotional Intelligence, Chapter 17, pp. 179-183, Edited by Shamira Malekar, Excel Publishers, New Delhi, 2010.
“Sri Sathya Sai University: A Values-based System of Education”, Indian Ethos and Values in Management, Edited by R. Nandagopal and Ajith Sankar R.N., PSG Institute of Management, Tata Mc Graw Hill, 2010, pp. 302-330, 2010.
“Corporate Stakeholders Management: Decision Making Criteria and Intra Organisational Homogeneity – An Empirical Study”, Integrating Spirituality and Organisational Leadership, Edited by Sunita Singh Sengupta, MacMillan Publishers, New Delhi, 2009.
“Corporate Stakeholders Management Framework: A FMCG Company Case Study”, Spiritual and Ethical Foundations of Organisational Development, Edited by Prof. Sunita Singh Sengupta, MacMillan Publishers, New Delhi, pp. 171-192, 2009.
“Ethical Organisations – A Case Study of Bajaj Auto Ltd.”, A Compendium of Research Papers, Edited by Raverkar G., Rawat, P., Dar V., SIESCOMS, pp. 73-86, 2006.
TECHNICAL NOTES
“An Overview of Corporate Social Responsibility in India (A).” Harvard Business School Background Note 515-080, May 2015.
“An Overview of Corporate Social Responsibility in India (B).” Harvard Business School Background Note 516-010, July 2015.
Rangan, V. Kasturi and Shashank Shah, “An Overview of the NGO and Philanthropy Sectors in India”, Harvard Business School Overview Note 518-017, July 2017.
Rangan, V. Kasturi, Shashank Shah, Isabel Guerrero, and Shweta Bagai, “Self Employed Women’s Association”, Working Paper, 2017.
Shah, Shashank and Lalita Pulavarti, “Strengthening Community Participation in Water Management: A Study on the Sathya Sai National Drinking Water Mission”, Technical Study, June 2020.
Shah, Shashank and Lalita Pulavarti, “A Socioeconomic Evaluation of the Sri Sathya Sai Vocational Training Mission”, Technical Study, October 2020.
MONOGRAPHS AND CO-EDITED VOLUMES
The Art of Giving: Innovative and Impactful Initiatives, CSR Special Issue, Business India Publications, 2018.
Innovation in Tradition: Rural Livelihood Creation in the Indian Crafts Sector, Harvard University South Asia Institute - Tata Trusts Publication, 2017.
Science for Society: Science and Technology Based Social Entrepreneurship, Harvard University South Asia Institute - Tata Trusts Publication, 2017.
Sri Sathya Sai Institute of Higher Learning: A Model for Emulation, Monograph, Sri Sathya Sai Institute of Higher Learning, 2012.
Ethics and the World of Finance, Sri Sathya Sai Students and Staff Welfare Society (Publications Division), Prasanthi Nilayam, 2010.
Values-Based Business & Management: Insights from Ancient Indian Wisdom, Department of Management Studies, Sri Sathya Sai Institute of Higher Learning, 2010.
Values-Based Business & Management: Conceptual Perspective & Cases, Department of Management Studies, Sri Sathya Sai Institute of Higher Learning, Prasanthi Nilayam, 2010.
Sri Sathya Sai System of Integral Education: An Overview, Sri Sathya Sai Students and Staff Welfare Society (Publications Division), Prasanthi Nilayam, 2010.
Corporate Stakeholders Management: Why, What and How – A Dharmic Approach, Monograph, Department of Management Studies, Faculty of Management & Commerce, Sri Sathya Sai Institute of Higher Learning, 2009.
MAN MANAGEMENT: A Values-Based Management Perspective, Sri Sathya Sai Students and Staff Welfare Society (Publications Division), 2009.